Legal & Policy

SVIP Game Terms and Conditions – Your Rights and Responsibilities

Before you register and start playing on SVIP Game, please take a few minutes to read through these terms. They explain how your account works, how bets are settled, what bonuses cover and what we expect from every player on the platform.

Last updated: June 2025
📋
Reading time: approximately 10 minutes

What These Terms Cover – at a Glance

Six key areas every SVIP Game player should understand before they start.

Account Eligibility

You must be 18 or older to register and use SVIP Game. One account per person. Providing accurate registration details is required at all times.

Betting Rules

All bets are binding once confirmed. Odds at time of placement apply. SVIP Game reserves the right to void bets placed on clearly erroneous odds.

Bonuses & Promotions

Bonuses come with wagering requirements. Each promotion has its own specific terms. Abuse of bonuses leads to forfeit and possible account suspension.

Deposits & Withdrawals

All transactions are in PKR. Withdrawals require identity verification for large amounts. Minimum and maximum limits apply per payment method.

Fair Play & Security

SVIP Game uses encryption on all transactions. Any attempt to exploit systems, use bots or engage in fraudulent behaviour results in immediate account closure.

Responsible Gaming

SVIP Game provides deposit limits, betting caps and self-exclusion tools. We take problem gambling seriously and will assist any player who asks for help.

svip game

1. Acceptance of Terms

These Terms and Conditions govern your use of the SVIP Game platform, accessible at svipgame.ws and through any associated mobile application or service. By registering an account, making a deposit or placing a bet on SVIP Game, you confirm that you have read, understood and agreed to be bound by these terms in full.

If you do not agree with any part of these terms, you should not create an account or use any service on SVIP Game. These terms form a legally binding agreement between you and SVIP Game. We strongly recommend you save or print a copy for your reference.

Important: These terms apply to all SVIP Game services – sports betting, PSL betting, esports betting, fishing games, Andar Bahar, live casino, the VIP Club and all promotions. By using any of these services, you accept all terms that apply to them.

SVIP Game reserves the right to amend these terms at any time. Changes will be communicated via the platform and take effect upon publication. Continued use of SVIP Game after any amendment constitutes acceptance of the updated terms.

2. Eligibility & Registration

Age Requirement

You must be at least 18 years of age to register and use SVIP Game. By creating an account, you confirm that you meet this age requirement. SVIP Game takes age verification seriously. If we have reason to believe an account holder is under 18, the account will be suspended immediately pending verification, and any winnings may be withheld until the issue is resolved.

One Account Per Person

Each individual is permitted to hold only one SVIP Game account. Attempting to register multiple accounts – whether under your own name, another name or via household members sharing your address – is a breach of these terms and may result in all associated accounts being permanently closed and balances forfeited.

Accurate Information

You are required to provide accurate, current and complete information during registration. This includes your full legal name, date of birth, address and contact details. SVIP Game uses this information to verify your identity and process payments correctly. Providing false information is grounds for immediate account suspension.

  • You must not register on behalf of another person.
  • Your account details must match the name on your payment accounts (Easypaisa, JazzCash, bank account etc.).
  • If your details change after registration, you are responsible for updating them promptly via account settings or by contacting SVIP Game support.

Geographic Restrictions

SVIP Game is intended for players in Pakistan. Access from certain jurisdictions may be restricted by local law. It is your responsibility to verify whether using SVIP Game is lawful in your location before registering.

3. Account Management

Password & Security

Your SVIP Game account login credentials are your responsibility. You should choose a strong password, not share it with anyone and change it if you have any reason to believe it has been compromised. SVIP Game will never ask you for your password via email or chat.

If you suspect unauthorised access to your SVIP Game account, contact our support team immediately. We will lock the account while the situation is investigated. SVIP Game is not liable for losses resulting from unauthorised access caused by your failure to keep login credentials secure.

Account Verification (KYC)

SVIP Game may at any time request identity verification documents to comply with anti-money laundering requirements and platform security standards. This process is commonly referred to as Know Your Customer (KYC). Documents typically requested include a copy of your CNIC (Computerised National Identity Card) and a recent utility bill or bank statement matching your registered address.

Withdrawal requests above certain thresholds automatically trigger KYC verification. Your account remains functional during this process but withdrawals are paused until verification is completed satisfactorily.

Account Closure

You may request account closure at any time by contacting SVIP Game support. Any remaining balance will be returned to your payment method after all pending bets are settled. SVIP Game may also close accounts at its discretion if there is evidence of a breach of these terms, fraudulent activity or abusive behaviour towards staff or other players.

4. Deposits & Withdrawals

Supported Payment Methods

SVIP Game processes all transactions in Pakistani Rupees (PKR). Supported deposit and withdrawal methods include:

  • Easypaisa mobile wallet
  • JazzCash mobile wallet
  • NayaPay
  • SadaPay
  • IBFT bank transfer
  • Visa and Mastercard debit/credit cards

No currency conversion fees are applied by SVIP Game. All amounts shown in your account, at the time of deposit and at the time of withdrawal, are in PKR.

Deposits

Deposits are credited to your SVIP Game account instantly in most cases. If a deposit does not appear within 30 minutes, contact SVIP Game support with the transaction reference number for assistance. Minimum deposit amounts vary by payment method and are displayed at the time of transaction.

Withdrawals

Withdrawal requests to Easypaisa and JazzCash typically process within 30 seconds for standard accounts. VIP Gold members and above receive instant processing. Bank IBFT withdrawals are processed within normal banking hours and usually arrive same day for requests made before midday.

Please note: Withdrawals must be made to a payment account registered in your own name. SVIP Game does not process third-party withdrawals. Attempting to withdraw to another person's account may result in the transaction being declined and the account being flagged for review.

Dormant Accounts

An account is considered dormant if it has no login activity for 12 consecutive months and holds a positive balance. SVIP Game will notify you by email before any dormancy charges are applied. A monthly maintenance fee may be deducted from the balance of dormant accounts after the notice period. You may reactivate your account at any time by logging in.

svip game

5. Betting Rules

Placing Bets

A bet is confirmed and binding once you receive a confirmation from SVIP Game. You are responsible for verifying that your bet slip reflects the correct selections, stake amount and odds before confirming. SVIP Game is not obligated to accept a bet request, and all bets are subject to availability and applicable limits.

Odds and Prices

The odds displayed at the time you confirm your bet are the odds that apply to that bet, subject to the exceptions below. SVIP Game reserves the right to void bets accepted at clearly incorrect odds due to technical errors, data feed errors or human entry errors. In such cases, the stake will be returned to your account and you will be notified.

In-Play Betting

In-play (live) betting markets update continuously during events. There may be a brief delay between on-field events and market updates. SVIP Game reserves the right to suspend in-play markets at any time and to void bets where there is evidence that the bet was placed after the outcome was known to the bettor but before the market registered the result.

Cancellations and Postponements

  • If an event is cancelled before it starts, all pre-match bets are voided and stakes returned.
  • If an event is postponed and rescheduled within 48 hours, bets typically remain valid for the rescheduled fixture.
  • If rescheduled beyond 48 hours, bets are voided and stakes returned.
  • In-play bets on events abandoned during play are settled on the result at the time of abandonment, unless otherwise specified in sport-specific rules.

Accumulator Bets

Accumulator bets combine multiple selections into a single bet. All legs must win for the accumulator to pay out. If one leg is voided (due to cancellation, for example), that leg is removed and the accumulator continues as if it were not included. The combined odds adjust accordingly.

Maximum Winnings

Maximum payout limits apply per bet and per day across SVIP Game. These limits vary by sport and market type and are displayed in the bet slip before confirmation. SVIP Game reserves the right to apply individual maximum payout limits to accounts where betting patterns suggest professional or syndicate activity.

6. Bonuses & Promotions

Welcome Bonus

New SVIP Game members may be eligible for a welcome bonus on their first deposit. The welcome bonus is subject to specific wagering requirements, minimum odds requirements and an expiry period, all of which are detailed in the individual promotion terms at the time the offer is presented. The bonus is credited to your account after your qualifying deposit is confirmed.

Wagering Requirements

All bonuses carry wagering requirements unless explicitly stated otherwise. This means you must wager a specified multiple of the bonus amount before any winnings derived from that bonus can be withdrawn. For example, a 10x wagering requirement on a Rs 1,000 bonus means you must place a total of Rs 10,000 in qualifying bets before the bonus converts to withdrawable funds.

Key rule: Bonus funds and real funds in your SVIP Game account are treated separately. Real funds are always used first. Bonus funds become active once real money balance reaches zero. Withdrawing your real money balance before meeting wagering requirements on a bonus will result in the bonus and any associated winnings being forfeited.

Promotion Eligibility

  • Most promotions are available to one account per person, per household and per IP address.
  • SVIP Game reserves the right to restrict promotional eligibility to players who do not have a history of bonus abuse.
  • Promotions may not be combined unless explicitly stated in the offer terms.
  • Free bets and bonus credits have no cash value and cannot be transferred.

Bonus Abuse

Any attempt to exploit SVIP Game bonuses through systematic staking strategies, use of multiple accounts, collusion with other players or other forms of abuse will result in all bonus balances being voided, the account being suspended and potentially any winnings being withheld pending investigation. SVIP Game uses automated systems to detect and flag unusual betting patterns associated with bonus abuse.

7. VIP Club

The SVIP Game VIP Club offers five loyalty tiers – Bronze, Silver, Gold, Platinum and Diamond. All registered accounts are automatically enrolled at Bronze level. VIP progression is based on qualifying activity on the platform, and tier thresholds are reviewed periodically.

VIP Benefits

Each tier provides specific benefits including weekly cashback, enhanced withdrawal processing speeds, higher betting limits and, from Gold tier upward, access to a dedicated account manager. The full schedule of VIP benefits is available on the VIP Club page of SVIP Game and may be updated from time to time.

VIP Tier Maintenance

VIP tiers are assessed on a rolling basis. Maintaining a tier requires consistent qualifying activity during each assessment period. If activity drops below the required threshold, your tier may be adjusted downward at the next assessment. You will be notified before any downgrade takes effect and will have a period to meet the qualifying activity requirement.

Please note: VIP cashback is credited in withdrawable PKR, not bonus funds, unless otherwise stated for a specific promotion. Cashback requires no additional wagering requirements.

8. Fair Play & Prohibited Conduct

SVIP Game is committed to providing a fair and secure environment for all players. The following conduct is strictly prohibited and will result in immediate account suspension and potential permanent closure:

  • Using automated software, bots, scripts or artificial intelligence tools to place bets or interact with SVIP Game systems.
  • Exploiting technical errors or glitches in the platform for financial gain.
  • Engaging in match-fixing, insider betting or any form of collusion with other parties to gain an unfair advantage.
  • Attempting to launder money through the SVIP Game platform.
  • Sharing accounts with another person for the purpose of meeting bonus wagering requirements or earning VIP benefits jointly.
  • Abusive, threatening or discriminatory behaviour towards SVIP Game staff or other players.
  • Providing false identity documents or misrepresenting your personal information.

SVIP Game cooperates fully with law enforcement agencies in cases of suspected fraud, money laundering or other criminal activity. In such cases, account funds may be frozen pending the outcome of any investigation.

svip game

9. Privacy & Data

SVIP Game collects and processes personal data in order to operate your account, process transactions and comply with legal obligations. Full details of how your data is collected, used, stored and protected are set out in the SVIP Game Privacy Policy, which forms part of these terms and should be read alongside them.

By registering with SVIP Game, you consent to the collection and processing of your personal data in accordance with the Privacy Policy. You have the right to request access to the data SVIP Game holds about you and to request corrections to any inaccurate information. Contact SVIP Game support at support@svipgame.ws to make a data access request.

Marketing Communications

SVIP Game may send you promotional communications by email or SMS regarding platform updates, new features, bonuses and special offers. You can opt out of marketing communications at any time through your account settings or by contacting support. Opting out of marketing does not affect essential account communications such as transaction confirmations and security alerts.

10. Responsible Gaming

SVIP Game is committed to promoting responsible gaming. Gambling is intended to be an enjoyable entertainment activity, and SVIP Game provides a range of tools to help you stay in control of your play. These tools are available from your account settings at any time and include:

  • Deposit limits – set a daily, weekly or monthly cap on how much you deposit.
  • Bet limits – restrict the maximum amount you can wager on a single bet.
  • Session time limits – receive an alert or automatic logout after a specified period of activity.
  • Reality checks – periodic on-screen reminders showing your current session duration and net win/loss.
  • Self-exclusion – temporarily or permanently block access to your SVIP Game account. Self-exclusion requests are processed immediately and cannot be reversed during the chosen exclusion period.

If you are concerned about your gambling habits, or those of someone you know, we strongly encourage you to use these tools and to speak to SVIP Game support. We take these concerns seriously and our team is trained to handle them with sensitivity and confidentiality.

If you need help: Contact SVIP Game support at any time via live chat or by emailing support@svipgame.ws and request to speak with our responsible gaming team. All communications are handled in strict confidence.

11. Limitation of Liability

SVIP Game provides its platform on an "as is" basis. While we make every effort to ensure availability, speed and accuracy, we do not guarantee that the platform will be free from errors, interruptions or data loss at all times. SVIP Game is not liable for losses arising from:

  • Platform downtime, technical failures or connectivity issues outside our reasonable control.
  • Delays in odds updates due to third-party data feed failures.
  • Losses incurred by players as a result of their own betting decisions.
  • Unauthorised access to your account caused by your failure to protect your login credentials.
  • Acts of God, government action, internet infrastructure failure or other force majeure events.

To the maximum extent permitted by applicable law, SVIP Game's total liability to any player in connection with these terms shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

Nothing in these terms limits SVIP Game's liability for fraud, wilful misconduct or any other liability that cannot be excluded or limited by applicable law.

12. Changes to Terms

SVIP Game may update these Terms and Conditions at any time. When material changes are made, registered players will be notified via the platform (a notice on the homepage or account dashboard) and by email to the address registered on their account. The updated terms will be published with a revised effective date.

Continued use of SVIP Game after the effective date of any change constitutes your acceptance of the new terms. If you do not agree with the updated terms, you should stop using SVIP Game and contact support to request account closure and withdrawal of any remaining balance.

Minor updates – such as corrections to typographical errors or clarifications that do not materially affect player rights – may be made without formal notification. The date shown in the "Last updated" field at the top of this page will always reflect when the most recent version was published.

13. Contact & Support

If you have any questions about these Terms and Conditions, or about any aspect of how SVIP Game operates, our support team is available around the clock to help. You can reach us in the following ways:

  • Live chat: Available directly from the SVIP Game platform after logging in. Response time is typically under five minutes during active hours.
  • Email: support@svipgame.ws – for account queries, complaints and data requests. We aim to respond to all emails within 24 hours.
  • WhatsApp: Available for VIP Gold members and above through their assigned dedicated account manager.

For formal complaints, SVIP Game has a structured complaints process. If your issue is not resolved through standard support, you may escalate it to our complaints team by emailing complaints@svipgame.ws with full details of the issue and any relevant transaction references. SVIP Game commits to acknowledging all formal complaints within 48 hours and providing a resolution within 14 days where possible.

These Terms and Conditions are written in English. In the event of any inconsistency between an English version and any translated version, the English version shall prevail.

READY TO PLAY?

Now That You Know the Rules – Join SVIP Game and Claim Up to Rs 25,000 Welcome Bonus

Register with your mobile number, make your first deposit via Easypaisa or JazzCash and your welcome bonus is credited automatically. Cricket, sports, esports, fishing games and more – all in PKR.

Related Policies

Other important documents that apply to your SVIP Game account.